Frequently Asked Questions

My Account

Q: I have a new account, how do I see my pricing?

As a Wireless Zone Franchisee, we give you immediate access to a carefully curated product mix. Once logged into your account you will have the ability to view wholesale pricing and make purchases. Additionally, we continually review our products and website so you can take advantage of all the unique features we have designed to give you the ultimate shopping experience.

Q: Why and How do I add sub-users?

Sub Accounts can be assigned to a location so that managers or purchasers can place orders for only the assigned location(s). When a sub-account places an order an email notification will be sent to the main account user to review and approve the order before it is processed to VoiceComm. To add sub-users to your account, please email wirelesszone@myvoicecomm.com with your request and provide the following information.

  • Main account customer number
  • First and last name of sub account user
  • Email address of sub account user
  • Location the sub account user will be ordering for.

Q: How can I find out if I have any promotions or discounts available to me?

When you log in to your account, an announcement will be posted on your home page notifying you of any promotions or discounts available to you at that time.

Q: How do I become approved to sell Otter Products?

Follow this link to complete the ARP form: http://www.otterbox.com/arp-app

Orders

Q: How do I place an order? (Non VMI)

Log in to your account and select the products you wish to order. You may search for products by utilizing the keyword search bar at the top of the home screen or you may use the category search index on the left-hand side of the home page. Once you find the item you wish to order, enter the quantity you wish to order and then click "add items to cart" at the bottom of the page. Repeat this action until you have selected all the items you wish to order. When you have completed your order selections, click the link in the upper right-hand corner of the screen that says "view cart". Here you can edit or delete any items in your cart prior to placing your order.

When you are ready to complete the transaction, click "place order", then verify the shipping and billing address and click "process-proceed to final step", finally, choose shipping type from the drop-down menu, choose payment terms, add a PO# or any customer comments you wish for your Sales Account Manager to see and click "process order."

Q: Can I Place Pre Orders?

Pre Orders are not available on the Accessories 2.0 Website. You can enter your email address for items not in stock under "Email Me When Items Are Available". Once the item is received into inventory, the system will send you an email alerting you that the product is now in stock and available to order. We are working to turn this function off. Any pre-order placed will not be processed.

Q: How long will it take for me to receive my order?

At checkout, next to the shipping method selected, there is a hyperlink to view the UPS time-in-transit map. This will indicate how long a ground shipment will take to arrive at your store.

Q: Where can I find my account information and ordering history?

When logged in to your account, you are able to select 'Manage your account' located underneath the welcome message at the top of the navigation page. Once in the 'Manage your account' feature, you are able to view all current billing and shipping information and obtain information on your archived orders. Your 'Account History' will directly link you to your invoices, sales orders, and tracking information. You are able to view any current or open balances as well, with the added feature of exporting invoices to Excel or PDF for ease of use in your own personal accounting systems. From the 'Account History' screen, you are also able to copy a past order into your current cart by simply choosing the double letterhead icon located to the left of the original order information. Try browsing the tabbed features in the 'Account History' section to view your back and pre orders, payments, and recently improved personal accounting functions!

Q: I have more than one location, can I place orders simultaneously?

Yes! One of the features of the website is the 'Switch' link. You are able to assign items to your cart and then switch to another defined location without logging out. To copy an entire order for multiple locations, go the 'View Cart' and select the 'Copy Cart to Another Location' button.

Q: Does my shopping cart delete or save when I log out of my account?

Products in your shopping cart will remain intact while you log in and logout until you actually place your order. Please note that placing items in your cart does not secure that product for you in inventory.

Shipping

Q: How do I Set up/Ship to another location?

When a new location is added, you will need to communicate this new location to Wireless Zone so they can set up the location in their system. Wireless Zone will then contact VoiceComm to add this location to your list of locations to shop for.

Q: When will my order ship?

Our goal is to ship every order as quickly as possible. When your order has been processed, you will be informed of your estimated shipping time.

Q: Do you charge for shipping?

Shipping charges are as follows:

  • 1 - 29 units = $7.99
  • Flat rate 30+ units = Free Shipping
  • Expedited air shipping via 3 Day, 2 Day and 1 Day air services = 30% discount off of standard rate
  • Please note hazmat items containing lithium-ion batteries incur a $39 hazmat fee in addition to shipping rate on air services

Payment Terms

Q: What are my Payment Terms

To start, you will default to Net 30 payment terms. You do have the option to switch your account to Net 60 terms, which carries a $.06 upcharge per unit. If you would like to opt for Net 60, please communicate this to the Wireless Zone Team. Invoices are emailed from VoiceComm every evening that the order is shipped. Each weekend you will receive a summary email from VoiceComm outlining your current outstanding open invoices with due dates. Invoice payments can be made by check, ACH, or credit card. Invoices that are paid by credit card will incur a 4% credit card processing fee.

Q: Who do I make my Check Payable to:

VoiceComm LLC
Voice Comm LLC
PO BOX 713180
Chicago, IL 60677-0380

General

Q: Do you have a catalog or price list?

Once your account is registered, you have immediate access to a catalog of items curated specifically for Wireless Zone Franchisees via our website. If you require a physical price list please contact wirelesszone@myvoicecomm.com.